Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative

This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities: ? Answer incoming calls and respond to customer's requests ? Ability to work in a fast paced environment ? Book appointments for members with a high degree of data accuracy ? Maintain excellent written and verbal communication skills on a consistent basis ? Identify and escalate issues to supervisors ? Responsible for adapting to fast changing guidelines with customers ? Informs clients by explaining procedures; answering questions; providing information ? Maintains and improves quality results by adhering to standards and guidelines

Requirements
? High school graduate or G.E.D.
? Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
? Excellent oral and written communication skills
? Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
? Ability to type at least 25 words per minute is preferred
? Experience in providing exceptional customer service and maintaining established quality requirements
? Must be able to pass a background check

Benefits
? Opportunity to working from home
? $15,000 Life Insurance (Company Paid)
? 401K plan eligibility after 1 year of service w/company match of up to 4%
? Weekly/monthly gift card drawings/contests for meeting goals
? Career learning and development programs
? Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a virtual interview.