Part Time Call Center Representative

Remote, USA Full-time Posted 2025-04-28

Description:
? Provide first-level assessment, support, and resolution of issues.
? Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.
? Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
? Handle dispute escalation in accordance to existing policies and procedures
? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
? Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
? Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.

Requirements: ? Experience in a remote and fast-paced environment ? Minimum of 3 years of service-related experience in a call center environment ? Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers ? Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote ? Must be able to work mandatory OT during peak seasons or as required ? Experience with chat is a plus ? SAP experience is a plus ? Automatic Call Distributor (ACD) system experience is a plus ? App pairing and/or basic trouble shooting is a plus ? Bilingual is a plus (Spanish)

Benefits:

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Part Time Call Center Representative

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