Growth Operations Architect

As a Growth Operations Architect, you will play a critical role in the experience and success of every client you manage. You will be responsible for working with a small group of clients (3-5) to develop a growth operations roadmap, design solutions to business problems, and manage the execution of the solutions you design.

This is a strategic role that involves guiding business conversations with stakeholders - usually sales and marketing leadership. This is not a systems administrator role, though past experience as a CRM admin is a plus. Successful architects help clients understand what they should do - they don't wait for clients to assign work.

What You'll Do
Manage onboarding and facilitate workshops
? Guide new clients through a structured onboarding process to ensure alignment. Partner with consultants to understand each client's Go-To-Market (GTM) strategy, processes, and systems.
Build and execute operational roadmaps
? Maintain prioritized roadmap documentation for each client, ensuring projects align with business goals.
Manage project execution
? Drive the end-to-end project lifecycle, from discovery and planning to implementation and post-deployment monitoring.
Own client success
? Act as the main liaison between clients and internal resources, ensuring all projects and tasks run smoothly.
Run sprint meetings and client reviews
? Conduct regular sprint check-ins, deliver ongoing status updates to clients, and lead monthly and quarterly reviews.
Triage and manage client requests
? Quickly assess, prioritize and assign ad hoc client needs.
What You Won't Do

Lots of admin work
? While you may spend some time in client's systems, you will work closely with our admin team to design things that they build
Take support tickets
? Operations support is something we offer, but an architect is not responsible for providing support in most cases
Sales or marketing
? we don't do outsourced sales or marketing, so while our architects are expected to have a deep understanding of what our clients do, it is not their job to know how clients should sell or market
Qualifications

Must-Haves

5+ years of experience in Sales Ops, Marketing Ops, RevOps, or GTM Ops
Strong knowledge of Salesforce or HubSpot, either as an administrator or through managing CRM implementations or updates
Proven ability to manage strategy and projects in Revenue Operations environments
Strong organizational skills with the ability to prioritize and oversee multiple initiatives
High attention to detail
Excellent written and verbal communication skills
A growth mindset with the ability to quickly learn and adapt
Nice-to-Haves