Full-Time Customer Service Associate

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Compensation is $15 and up depending on qualifications.

RESPONSIBILITIES
? Delivers outstanding customer service to walk-in customers and telephone inquiries
? Continuously practices good listening skills with customers, UPS Store team members, and leadership
? Takes ownership of the customer's shipping needs and offers viable solutions
? Takes action to learn all product and service offerings, alternative solutions, and industry trends
? Operates all equipment, software, and devices in an expert fashion and is willing to teach others
? Maintains a clean, organized, and safe working environment
? Performs other duties as assigned

QUALIFICATIONS
? High school diploma or GED required
? Strong computer skills, including Microsoft Office and Adobe Suites
? Outstanding phone skills
? Strong verbal and written communication skills, including spelling and math
? Prompt, reliable, and responsible
? Able to lift 50+ pounds
? Must have reliable transportation.

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