Customer Agent (Chat/Email-WFH)

About the Role

Next training class is expected to start on Next Week and will be conducted remotely Monday-Friday, 8AM-5PM.
? *Due to COVID-19, the safety of team members is our priority. The Chat/Email Customer Agent position is a work from home opportunity.
? **We will provide our Work from home agents High Speed Data Connection with a 1000 Mbps.
? **Work from home agents must have a quiet dedicated office space for working remotely.

Appen USA is seeking Customer Care Specialists who are enthusiastic in interacting with customers through online platforms such as social media, email and live chat. As a Customer Care Specialist, you will be at the heart of our business where you act as a professional resource for our valued customers. Customer Care Specialists within the Online Customer Support Team balance both online and phone interactions based on the business needs.

We ask our teams to provide a consultative approach to educate customers about the features and benefits of our products and services. The ability to utilize open-end questions to troubleshoot technical equipment is key to providing customers with effective support in correcting issues that may arise. We encourage our teams to build trusted relationships with our customers by providing information and handling data entry accurately and timely. Our teams pride themselves in constant growth and education so we are able to meet our customers? needs in answering their inquiries.

Performance goals and metrics help our teams stay accountable to achieve an improved customer experience. Performance goals must be met on a monthly basis to qualify for our work from home program. Strong written communication skills are required. Writing style will need to adhere to our company tone and brand standards, as all written communication is customer facing and at times visible on social media. We look for candidates who thrive in positive and innovative work cultures.

Our company promises to deliver A Trusted and Valued Connection ? Always. In this exciting position, you will have the opportunity to help us deliver on that promise directly.

Requirements
? H.S. Diploma or G.E.D.
? Previous Customer Service Experience
? Previous Sales and/or Technical Experience is a plus
? Working Knowledge of Zendesk or similar platform
? Excellent Communication Skills ? Oral and Written
? Proficient Grammar and Typing Skills
? Strong Computer Skills to include Microsoft Office Programs and Outlook
? Willingness to work as part of a team
? Ability to multitask in a fast-paced environment while adapting changes
? Ability to meet set performance metrics and goals
? Ability to exercise good judgement

About the Company

Appen USA is proud to be an equal opportunity employer. Appen USA embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on appenus.com.