Chat Support Specialist - Remote/Office

Remote, USA Full-time Posted 2025-04-28

About us:

IBC - Industrial Supply Plus, Inc. is an industry-leading provider of superior quality industrial supplies, delivering unparalleled customer service. Our global network of industry professionals collaborate to drive innovation and provide value to our clients across the globe...

The Opportunity:

We are seeking an entry-level Chat Support Specialist to bolster our customer service offerings. Whether remotely or in office, the Chat Support Specialist is responsible for answering inquiries, solving problems, and delivering a top-notch customer experience via our chat platform. This position requires a keen attention to detail, excellent communication skills, and a passion for helping others.

Job Responsibilities: ? Respond to customer inquiries via chat: provide product information, address service-related issues, and handle general queries. ? Collaborate cross-functionally with teams to ensure seamless customer service is provided. ? Document customer interactions and escalate issues to appropriate teams when necessary. ? Gather and report customer feedback to help enhance our products and services. ? Stay updated about our current and new products to ensure accurate delivery of service information.

Desired Qualifications: ? Excellent written communication and comprehension skills. ? Problem-solving skills, with a focus on resolution and customer satisfaction. ? Experience with customer support software, databases, and tools. ? Flexibility to work varying shifts

Nice-To-Haves:
? Experience providing remote customer support.
? Fast typing speed.

This is a remote position

Apply Job!

Apply for the Job

Chat Support Specialist - Remote/Office

Desired Qualifications: ? Excellent written communication and comprehension skills. ? Problem-solving skills, with a focus on resolution and customer satisfaction. ? Experience with customer support software, databases, and tools. ? Flexibility to work varying shifts

Similar Remote Jobs

Chat Support Specialist - Remote/Office

Customer Service Representative - Remote

Entry Level Work From Home

Work From Home Travel Associate

Tourism Consultant: Work From Home

Chat Support Specialist - Remote/Office

Game Rant | Comment Moderator

Game Rant | Comment Moderator

Sales Professional-Flexible Hours-Work from Home

XDA - Computing Product Reviewer

Associate Principal Strategic Finance & Analytics, CS

United Airlines ? Lead Engineer ? Airfield and Airspace Simulation ? USA

Remote Product Tester and Reviewer Work From Home 20-25/hr

Outbound Call Center Rep - Remote

Customer Service Associate

Virtual Data Entry Clerk ( Remote)

Entry Level: Patient Records Coordinator ? Specialty Pharmacy REMOTE/No Experience/Degree Required

Calling All HBCU Students

Amazon Work From Home - No Experience Needed - Part Time

Customer Service Representative Flexible Schedule