Chat Support Professional

Remote, USA Full-time Posted 2025-04-28

Young Risers, a leading education management company, is seeking a highly motivated and customer-oriented individual to join our team as a Chat Support Professional. In this role, you will be responsible for providing exceptional customer service to our students and parents through online chat support. If you have excellent communication skills, a passion for helping others, and a strong... understanding of education management, we want to hear from you.

Responsibilities
? Assist students and parents in resolving technical issues related to our education management platform
? Provide prompt and accurate responses to inquiries through online chat
? Guide customers through the registration and enrollment process
? Troubleshoot and resolve any issues or concerns raised during chat conversations
? Escalate complex issues to the appropriate department for resolution
? Maintain accurate records of customer interactions and transactions
? Collaborate with cross-functional teams to improve the overall customer experience

Requirements
? Bachelor's degree in Education, Business, or a related field
? Proven experience in a customer service or support role
? Excellent written and verbal communication skills
? Strong problem-solving and critical-thinking abilities
? Proficient in using chat support software and other communication tools
? Ability to multitask and prioritize tasks effectively
? Attention to detail and strong organizational skills

Apply for the Job

Chat Support Professional

Similar Remote Jobs

Chat Support Professional

Data Visualization Specialist

Temporary Seasonal Employment

Remote no experience

Customer Service Representative

Online Tutor (Writing)

Chief Technology Officer

Immediate start paid

Sales Associate (Remote)

Virtual Personal Assistant

Remote Work - Need DataPower Engineer- 4 openings

Remote Customer Success Specialist (Part-Time)

Lead Strategic Pricing 3 Locations

Healthcare Customer Service Associate - Part-Time/Remote/Buffalo, NY or Boston, MA

Call Center Representative - Remote

Junior Web/Interactive QA Tester

Manager, Economic Development, AWS Economic Development

Part Time Customer Service Associate

Economic Geologist - Remote | WFH

OVERNIGHT Crisis Call Specialist - Maine Crisis Line - full time, remote optional (in ME)