Call Center Representative

About us

Consolidated CCS' positive culture, tailored training programs, flexible schedules that allow agents to trade and give away shifts, and a variety of in-house communication tools make CCCS a great company to work for. All positions are fully remote...

Residents outside IL, MN, PA, GA, TX, OH will be 1099 contractors
? Hiring for the following shifts: 9am-530pm, 230pm-11pm, 5pm-11pm, & OVERNIGHT 11pm-7am CENTRAL TIME
? Weekends & Holidays Required
? 30 - 40 hours per week according to your desired commitment
? Ability to trade, pick up, give away shifts

Our SAS Agents take inbound calls to capture leads, set appointments, and provide information to callers on behalf of ~100 clients. Achieve intended results by following a script, following instructions, building rapport with callers, and troubleshooting as needed. You will join a friendly team of professionals capable of handling a wide range of challenging situations. This is a permanent position in a stable company.

Excellent candidates for this position will be able to do the following:
? Stick to clients' scripts; practice call control and empathy
? Confirm accuracy of contact information
? Read and research answers to commonly asked questions for each business
? Handle all calls in a courteous and business-like fashion
? Support and augment our positive culture
? Maintain confidentiality & adhere to HIPAA regulations
? Adhere to strict attendance, punctuality, and meal and rest break requirements

Core Requirements: ? Type 40 wpm or better ? Solid ability to listen and type at the same time ? Superb verbal and written communication skills ? Expert comprehension skills ? Comfortability and confidence with computers, browsers, using various apps, virtual desktops; ability to troubleshoot technical issues, etc. ? Strong interpersonal skills ? Previous answering service, call center, or secretarial/receptionist experience is preferred

Before applying, you must have the following equipment:
? Desktop or laptop with Windows 10 or Windows 11
? Ethernet cable connected internet (no Wi-Fi)
? Fast and reliable internet; cable or DSL (Required speeds are 20mbps download & 20mbps upload)
? Dual monitors or large single monitor set up
? USB wired headset
? Webcam for orientation
? ** $500 sign-on bonus after 90 shifts worked! ***

Learn more at consolidatedccs.com/careers2

YOUR FUTURE IS CALLING! APPLY TODAY FOR A CAREER WITH CONSOLIDATED CCS

Job Types: Full-time, Part-time, Contract

Pay: $10.00 - $12.00 per hour

Expected hours: 30 ? 40 per week

Benefits:
? Flexible schedule
? Paid time off
? Referral program

Schedule:
? 4 hour shift
? 8 hour shift
? After school
? Day shift
? Evening shift
? Holidays
? Weekends as needed

Supplemental Pay:
? Signing bonus

Application Question(s):
? What shift would you like to work?

Will this be a second job for you?

Education:
? High school or equivalent (Required)

Experience:
? Call center: 4 years (Required)

Work Location: Remote