Client Support Representative - Remote Work

? *Job Title: Client Support Representative - Remote Work**
? *Company: Ross Stores**
? *Location: Seattle, Washington, US...
? *Job Type: Part-time**
? *Seniority: Entry Level**
? *Years of Experience: 0**

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### Job Description:

Ross Stores is seeking a dedicated and passionate Client Support Representative to join our remote support team. This is an exciting entry-level opportunity for someone eager to kick-start their career in customer service within the retail industry. You will play a crucial role in ensuring excellent client experiences and fostering long-term customer relationships. If you are organized, possess strong problem-solving abilities, and thrive in a remote work environment, we want to hear from you!

### Key Responsibilities:

• **Customer Interaction**: Serve as the first point of contact for clients, addressing inquiries, resolving issues, and providing information regarding products and services via phone, email, and online chat platforms.

• **Problem Resolution**: Identify client issues and provide appropriate solutions or escalate them to the relevant internal departments when necessary. Ensure timely follow-ups to guarantee client satisfaction.

• **Documentation**: Maintain accurate and detailed records of all customer interactions, inquiries, transactions, and feedback within the customer support database, ensuring information is up-to-date and easily accessible.

• **Support Team Collaboration**: Work closely with colleagues to share insights, discuss challenges, and celebrate successes. Contribute to a positive team environment through active participation and open communication.

• **Feedback Compilation**: Gather and report customer feedback to management to help improve service quality, identify trends, and suggest enhancements to processes or offerings.

• **Continuous Learning**: Stay informed about our products, services, and industry trends to better assist customers and provide relevant information in every interaction.

• **Training Participation**: Engage actively in training sessions, workshops, and team meetings to develop your skills and enhance your effectiveness as a representative.

### Requirements: ? *Education & Experience:**

• High school diploma or equivalent (preferred).
• No prior customer service experience required; comprehensive training will be provided.
? *Personality Traits:**

• **Dedicated**: Committed to providing the highest quality client support and always looking for ways to improve the customer experience.

• **Passionate**: Eager to help others and enthusiastic about representing Ross Stores and its brand.
? *Soft Skills:**

• **Planning**: Strong organizational skills to manage time effectively, prioritize tasks, and handle multiple client requests simultaneously.

• **Problem-Solving**: Ability to think critically and creatively to resolve customer inquiries efficiently and effectively.
? *Technical Skills:**

• Proficient in using computers and basic software applications (e.g., Microsoft Office, email clients).
• Experience with customer relationship management (CRM) software is a plus, but not required.

### Benefits:

• **Remote Work Flexibility**: Enjoy the convenience of working from home while maintaining a healthy work-life balance.

• **Disability Insurance**: Comprehensive disability insurance to support your well-being.

• **Travel Opportunities**: Potential for travel related to client engagement and team meetings.

### Working Environment:

You will be part of a supportive, collaborative team focused on building strong relationships with colleagues, clients, and partners. Our culture emphasizes mutual respect, open communication, and inclusivity, ensuring that all team members are valued and empowered to succeed.

### Application Deadline:

Please submit your application by **October 10, 2024**.

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? *Equal Opportunity Statement:**

Ross Stores is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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