Retail Customer Service Expert - Remote- BYOD

Remote, USA Full-time Posted 2025-04-28

About the position

As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company.

Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call-related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required

Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills

Nice-to-haves

Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs

Apply for the Job

Retail Customer Service Expert - Remote- BYOD

Similar Remote Jobs

Retail Customer Service Expert - Remote- BYOD

Portfolio Product Analyst

Busser - Brownwood Chili's

Customer Services for introverts

Car Loader and Unloader

Bookkeeper - Medical Billing

Starbucks Online (Virtual Assistant) Jobs $25/Hour

Busser - WheatlandTowneCrossing Chili's

Contact Center Representative- 2nd Shift (100% Remote Opportunity)

Data Entry Specialist ? Remote (Part time/Full time) ? Las Vegas, NV

Remote Online Record Clerk (Entry-Level) at Get.It Recruit - Administrative

Part-Time Virtual Administrative Assistant

Virtual Account Executive Work From Home

Chat Moderator - Monitor Online Communities, Flexible Part-Time Role, $18-$22/HR

Enterprise Sales Director - Field Sales (Remote, Michigan) (Hiring Immediately)

Distribution Center Package Handler

Digital Marketing Manager, Global Campaigns & Virtual Programs

Content Reviewer, Amazon

Remote no experience

Remote Amazon Data Entry Jobs - No Experience - Part-Time